[1 November, 2016] HUNTSVILLE, AL – BTI announced today that it has attained the ISO 9001:2015 certification as a provider of Technical Services, Training, and Environmental Monitoring Products to Government and Commercial organizations. This certification signifies that the company’s quality management system for products and services meets the stringent requirements established by the International Organization for Standardization (ISO). The audit was performed by TUV Rheinland of North America, Inc. (TRNA), and documented in Report No 4236. Certificate Registration No. 74 300 4236.
BTI President Tim Brockwell said “We are very proud of this achievement. The entire BTI audit Team, led by Mr. Tyler Pugh, did a fantastic job in getting us ready to move from CMMI to the ISO standard, which we believe is a much better fit for companies of our size and with our specific product offerings. ISO 9001 certification of our quality management system demonstrates BTI’s commitment to providing the highest quality technical and engineering support services to our Customers, and our determination to meet all Customer requirements through detailed preparation, efficient delivery, and continuous improvement.”
Notable comments from the ISO 9001:2015 Auditor’s report:
“Very impressed with company’s efforts, which have resulted in a very effectively implemented ISO quality management system being in place that is equally well communicated and understood by all employees at all levels”.
“Actions taken in successfully preparing and transitioning to the new Standard have created an environment where recognition and awareness of issues and requirements, and taking (not just planning) actions to achieve intended outcomes is, and in this auditor’s opinion, have been and will continue to be an integral part of the organization’s standard operating practices. The management system is in place and is well understood by all employees at all levels, which is evidence of their commitment to excellence, compliance, customer satisfaction, and continual improvement.”
“Equally impressed with internal audit and management review processes, which are integral to the effectiveness of their QMS.”
“Brockwell Technologies, Inc. is very much focused on continual improvement and customer satisfaction, as evidenced by their excellent past performance with their customers and their effectiveness of addressing both internal and external issues as well as third party requirements to minimize risks.”
“Impressed with employees’ awareness and knowledge of the business as well as their cooperation and interest during the audit.”
“Customer requirements review and contract/program management processes are well documented and very thorough and well detailed to assure requirements are identified and maintained throughout execution of deliverables. Excellent operational control, addressing risks to consistently achieve intended results and to avoid undesired effects.”
“Very diligent and effectively communicated data analysis being conducted, addressing every aspect of their business, including but not limited to quality, capture rate and customer feedback. Meetings are regularly conducted with all employees to maintain awareness at a very high level.”